Privacy Policy

Last updated: 01/11/2025

QSL Gateway is designed to make QSL card exchanges easier, safer, and more accessible for the amateur radio community. We respect your privacy and are committed to handling your information responsibly and transparently. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.

1. Information We Collect

1.1 Information You Provide

Depending on how you use QSL Gateway, you may provide:

• Your callsign and basic contact details — only when needed for QSL delivery or communication.
• QSO information — such as dates, times, bands, modes, and frequency data required to produce a QSL card.
• Email addresses — used for sending cards, confirmations, and notifications.
• Payment information — processed exclusively by our payment provider. We do not store or process financial data.

1.2 Information Retrieved from Third-Party Services

For operators using QSL Gateway as a central gateway service:

• We access QSO logs from QRZ.com using your QRZ API key.
• This data is used only for generating QSL cards and fulfilling your workflow.

1.3 Technical Information

To ensure the service operates correctly, we may collect:

• Standard web server logs
• Essential session information
• Security-related technical data (e.g., anonymized IP entries in logs)

This information is never used for tracking or marketing.

2. How We Use Your Information

We use your information only to:

• Generate physical and digital QSL cards
• Process QSL requests
• Manage gateway templates and settings
• Communicate about QSL-related operations
• Ensure system security and reliability

We do not sell or share your personal data with third parties.

Exceptions apply only when required for service operation:

• Email delivery providers
• Payment processing providers
• Legal compliance where necessary

3. Cookies

QSL Gateway uses cookies only where required for basic functionality. We do not use cookies for analytics, tracking, profiling, or advertising. For more details, see our Cookie Policy.

4. Data Retention

We keep your information only as long as necessary to operate the service, including:

• QSO logs retrieved through the QRZ API
• Generated QSL card data
• Essential communication or support records

You may request removal of your data at any time unless legal or accounting obligations prevent it.

5. Security

QSL Gateway uses security measures such as:

• Encrypted HTTPS connections
• Secure hosting environments
• Strict API key handling
• Server-level hardening and access controls

6. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction, deletion, or restriction
• Request a copy of your data

To exercise these rights, contact us at: [insert contact email]

7. Third-Party Services

QSL Gateway interacts with the following external systems:

• QRZ.com API for log retrieval
• Payment providers for donations or card fees
• Email services to send QSL confirmations

Each service has its own privacy policy, which we encourage you to review.

8. Changes to This Policy

We may update this policy from time to time. The updated version will always be posted on this page with a revised effective date.

9. Contact

If you have questions about this policy or how your data is handled, please contact us using the information provided on the website.

We are committed to respecting your privacy and supporting the amateur radio community responsibly.